Quality Control Inspector - Janitorial Services

Huntsville, AL

Full Time

Experienced

QUACONTINSP07312026

JOB TITLE: Quality Control Inspector - Janitorial

Bargaining Unit Status: Non-Bargaining Unit

FULL-TIME (hours per week: 40) Work Schedule: Monday-Friday, 7:00 AM - 3:30 PM

EDUCATIONAL QUALIFICATIONS:
High School diploma.

EXPERIENCE QUALIFICATIONS:

Knowledge of commercial or institutional cleaning practices, procedures, equipment, and quality standards.
Ability to understand and apply Quality Assurance/Quality Control procedures when evaluating custodial services.
Ability to read, interpret, and apply janitorial contract requirements, including a Performance Work Statement (PWS).
At least one year of custodial, inspection, quality control, or supervisory experience is preferred.

OTHER QUALIFICATIONS:

Must be authorized for coverage under agency insurance if operating an agency vehicle, have a good driving record, a valid driver’s license in the state/territory of contract operation, and/or required level of personal auto insurance.
Must be able to satisfactorily complete a background check, per company requirements.
Must be able to obtain DOD security clearance at the Secret level.
Ability to communicate with tact and maintain confidentiality.
Adequate ability in communicating in spoken conversation – adequate volume of speech.
Adequate ability in writing/reading/mathematics.
Ability to effectively build and maintain positive working relationships with management and peers.
Strong organizational, project planning, and management experience with proven analytical and multi-tasking skills.
Superior listening, verbal, and written communication skills.
Proficiency in general reporting and basic case file management.
Must be able to operate a computer.
Must be knowledgeable in Microsoft Word, Excel, and PowerPoint.

IMMEDIATE SUPERVISOR:
Quality Control Manager, Janitorial

POSITIONS SUPERVISED (or Team Lead responsibilities, if applicable):
None

JOB RESPONSIBILITIES SUMMARY:
Supports the company quality control program by providing momentum for quality improvement through site inspections. Inspect facilities and document results for conformance/non-conformance to specifications as defined in the janitorial contract Statement of Work.

ESSENTIAL FUNCTIONS:

Inspect a daily proportional amount of building square footage taken from a monthly schedule and document findings on inspection checklists.
Perform pre-occupancy and post-occupancy inspections as directed.
When performance discrepancies are found during inspections, the inspector will notify Supervisors and/or Crew Leaders/Lead Workers of performance necessary to bring performed work to Phoenix Service-established baseline quality standards.
Check on call-in/complaints as directed by the project management.
Re-inspection of buildings as necessary to ensure contract compliance.
Annotate closed buildings upon discovery and advise project management.
Perform QC administrative work including:
- QC Data entry/Data update
- QC summary reports production
- QC reports and correspondence filing and archiving
Ensure proper safety, cleaning, and inspection of assigned vehicles and that inspections are properly documented weekly.
Administer cross-training when necessary.
Check to ensure chemicals used for cleaning by janitorial personnel are properly labeled.
Monitor employees for safe working practices and environmental compliance in their work areas and relay negative information gained to the project management.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

Adequate ability for conversation, telephone use, and emergency information systems.
Ability to be independently mobile on all surfaces and situations.
Ability to move safely about the work area.
Ability to retrieve items from high and low areas.
Ability to perceive size, discrimination, temperature, shapes, and/or textures.
Physical stamina to work at least 8 hours per day.

BEHAVIORAL CAPACITIES:

Must be able to change routine in a positive manner.
Must be able to follow through on assignments independently.
Must have good organizational skills.
Must have a long attention span to listen to people, perceive the real problems, and bring issues to a successful conclusion.
Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
Must possess effective oral and written communication and interpersonal skills.
Must be able to maintain confidentiality.
Must have stable work behaviors daily.
Must have adequate individual coping skills.
Must be able to maintain good work attendance.
Must be able to resolve problems, handle conflict, and make effective decisions even in emergencies.
Must be able to exercise good judgment to maintain a safe work environment.

NON-ESSENTIAL FUNCTIONS:

Other duties as assigned.

"Phoenix is an equal opportunity employer. Individuals with disabilities, including "disabled veterans" or veterans with service-connected disabilities, "are encouraged to apply.”
All qualified applicants will receive consideration for employment and will not be discriminated against based on disability, being a veteran, female, minority, or in another protected group. We are a Drug-Free Workplace.
Phoenix internal and programmatic applicants, and individuals with disabilities, will receive first consideration."

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Quality Control Inspector - Janitorial Services

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